Agent4u Privacy Policy — Malaysia Player Data Protection

1Introduction and Scope of the Privacy Policy

agent4u ("we", "our platform") is an online casino platform operating to serve players in Malaysia. We take user privacy seriously and are committed to protecting the personal information of every player who trusts us.

This Privacy Policy sets out in detail how agent4u collect, use, disclose, store, and protect your personal information ("Personal Data") when you access or use our platform, including the website, mobile app, live chat service, and all related services.

This Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you do not agree to the terms of this Privacy Policy, please discontinue use of our platform.

2Types of Personal Data We Collect

In operating our online casino platform, agent4u collects several categories of personal data from players. Below is a detailed summary:

3How We Collect Your Personal Data

agent4u collects personal data through several different channels:

Information You Provide Directly

• When registering a new account on the agent4u platform.
• When completing the identity verification (KYC) process.
• When making a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks.
• When contacting our customer support team via live chat or email.
• When completing a feedback form or entering a promotional lucky draw.

Automatically Collected Data

• Server log data generated when you visit or use our platform.
• Cookie information and similar tracking technologies (see Section 7).
• Platform usage analytics data to enhance the user experience.
• General location information based on IP address (not precise GPS).

Data From Legitimate Third Parties

• Identity verification via licensed third-party KYC services.
• Payment verification information from licensed payment processors.
• Anti-money laundering (AML) screening data from accredited services.

4Purpose of Personal Data Use

agent4u use your personal data only for lawful and stated purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for data use are:

• Account management: To create, verify, and maintain your player account on the agent4u platform.
• Transaction processing: To securely process deposits and withdrawals via local Malaysian payment methods.
• KYC/AML Compliance: To comply with legal requirements relating to identity verification and anti-money laundering.
• Platform security: To detect and prevent fraud, misuse, or unauthorised access to your account.
• Customer support: To respond to enquiries, resolve complaints, and provide technical support.
• Service improvement: To analyse usage patterns and improve the gameplay experience on our platform.
• Marketing communications: To send promotional information, bonus offers, and the latest updates — only where you have given your consent.
• Responsible gaming: To monitor gambling patterns and prevent addiction, in line with our Responsible Gambling ours.

5Data Sharing and Disclosure

agent4u does not sell your personal data to any third party for marketing or commercial purposes under any circumstances. However, we may share your data with the following parties in limited and controlled situations:

• Payment processors: Licensed payment gateways such as DuitNow, FPX, and e-wallet providers to process your financial transactions.
• KYC service providers: Licensed third-party identity verification services used to meet legal requirements.
• Game providers: Casino game providers that supply slots, Live Casino, and other games on our platform — only data necessary to operate the games is shared.
• Law enforcement agencies: When required by a court order or direction from a lawful authority in Malaysia.
• Auditors and legal advisors: For compliance, internal audit, or legal advice purposes bound by professional confidentiality.

6Data Security & Protection

The security of your personal data is our highest priority agent4u. We have implemented multiple layers of technical and organisational safeguards to ensure your data remains secure at all times:

• 256-bit SSL/TLS Encryption for all data communications between our servers and your device.
• Data-at-rest encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available for player accounts to add an extra layer of security.
• 24/7 Monitoring by our cybersecurity team to detect any suspicious activity.
• Role-based access control — only staff with a legitimate business need may access player personal data.
• Regular security audits by an independent party to assess and strengthen our security posture.
• Data backups which are encrypted and stored at geographically separate locations.

While we take all reasonable precautions, no system is 100% breach-proof. In the event of a material data breach, we are committed to notifying affected users within 72 hours via your registered email address.

7Cookies and Tracking Technologies

Platform agent4u use cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Below are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and prevent you from logging into your account.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies agent4u, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact us at support@agent4u.bet. We will process your request within 14 working days. In complex cases, this period may be extended by up to 30 days, with prior notice given to you.

9Data Retention and Deletion Period

agent4u retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.

• Active account data: Retained for as long as your account remains active on the agent4u platform.
• Financial transaction data: Retained for a minimum of 7 years after the transaction to fulfil financial reporting and AML requirements.
• Support communication data: Retained for 3 years after the case is resolved.
• Technical log data: Retained for 12 months before being automatically deleted.
• Closed account data: Basic data is retained for 5 years following account closure for compliance purposes, after which it is permanently deleted.

When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered.

10Children's Privacy and Age Restriction

Platform agent4u is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:

• Immediate closure of the account in question.
• Delete all associated personal data from our systems.
• Returning any deposits made (if applicable) to their original source.

Parents or guardians who become aware that their child has registered on our platform are advised to contact us immediately at support@agent4u.bet.

11Amendments to the Privacy Policy

agent4u reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:

• In-platform notifications when you log in.
• Email to the address registered on your account.
• Update the "Last Updated" date at the top of this page.

Continued use of the platform agent4u after the amendment notification will be considered acceptance of the updated terms. You are encouraged to review this Privacy Policy periodically to stay informed.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how agent4u handles your personal data, please contact our Data Protection Officer through the following channels:

We are committed to handling every privacy-related enquiry with seriousness and transparency. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

For more information about your rights, please also refer to Terms & Conditions and page Responsible Gambling ours.